Parent with Two Young Children

A parent with two children under the age of seven was referred for food support by a local employment support service. The parent had recently fled a domestic violence relationship and had been temporarily relocated away from their original area.

Initially, the family was placed in temporary hotel accommodation on the outskirts of town. During this period, they received regular food parcels through a local outreach team that supports people in temporary accommodation.

Once the family was rehoused in nearby accommodation, the parent was able to visit the support organisation’s office to discuss their changing situation and access food support. They were also referred to specialist domestic abuse services for emotional support and to a mental health charity for additional wellbeing support.

The parent now visits the office fortnightly to talk with staff and collect food or household items depending on the family’s needs.

Individual Leaving Refuge Accommodation

An individual was referred for food support while staying in refuge accommodation locally.

During this time, they learned about volunteering opportunities, training courses, and ongoing food support. They began volunteering and attending courses during weekdays to keep busy and collected a food parcel every two weeks.

Shortly afterwards, they moved into their own home. The organisation supported them with furniture and essential household appliances through a local support fund.

With support from a tutor, the individual created a CV and began applying for jobs. They later secured part-time employment. They continue to volunteer and attend courses on their days off.

Hospital Worker Experiencing Financial Difficulties

A healthcare worker from a local hospital accessed food support through a partnership arrangement that allows staff to collect support directly from the organisation’s office. This arrangement helps maintain privacy and reduces the likelihood of staff encountering patients while seeking assistance.

During a conversation with staff, the individual disclosed they were experiencing significant financial difficulties. They explained that their partner had been struggling to manage household bills, which they suspected may be due to undiagnosed dementia.

The individual was supported with an initial assessment from a local advice service and was assisted while contacting a dementia support organisation. They were given guidance on the steps required to seek medical assessment and further support for their partner while also receiving advice to help manage their financial situation.